You may have a query regarding our properties, if your question isn't answered below feel free to contact us.
The Management Company have a management office and reception area located on the ground floor of Kepwick House in the Sea Front Apartments.
The management suite is manned from 8.00am – until late, with emergency number for the management company, who will be on call 24 hours a day, for any other emergencies. A security guard is on-site in peak times to help assist with guest needs (1st April – 31st October).
The holiday website, www.escape2thesands.co.uk, is the main focal point for all marketing activity. The holiday website is the main fulfilment piece for potential holiday guests and includes all information for a holiday at The Sands – Sea Front Apartments.
Bookings are allocated by our online system, which will distribute the reservations as per the customers’ requirements e.g. specific apartment requested, sea view, number of rooms etc.
The bookings are also continuously monitored by the Management Company to ensure all bookings are allocated evenly between the apartments.
Furnishing packages are entirely optional. They have been put together to enable an investor to buy a furnishing pack that will meet the 5 star standard that Management Company require.
However, if you wish to provide your own furnishings these packs can be used as a guide to enable you to meet the 5 star requirements of the Management Company. If an investor chooses to purchase their own furniture, the apartment will be inspected by the Management Company and this will ensure that all items meet the required standards.
A full inventory would have to be provided by the investor for the Management Company to ensure that all items can be accounted for.
The laundry package is compulsory for all investors who wish to use the Management Company.
A laundry stocktake will be completed annually and any replacements ordered accordingly. The cost of which will be taken from the maintenance budget as detailed in your management Statement.
Owners are requested to remove all personnel items from the apartment and only leave items that are on the inventory list held by the management agency. This avoids any problems that might occur from theft, damage, etc. The apartments are being let at a 5 Star Gold standard and any personnel items would give the wrong impression to holiday makers.
The Management Company require the apartment to be available for the full 52 weeks, however, we place no restrictions on when you may book the apartment for your own use. Please be aware that putting restrictions on your availability will have an adverse effect on your rental income.
To avoid disappointment, we ask you advise us of your personal requirements as soon as possible.
If you would like to stay in the apartment at short notice, providing it is available, we would allocate it to you. However, if there are holiday bookings in place, the Management Company would be unable to meet your request.
If you, or any of your own personal guests stay in the apartment, please be aware the charge for a full changeover will be incurred upon your departure. This will be debited from your next statement.
Any damage to the apartment or appliances that can be directly attributed to the guest staying in your holiday apartment, will be billed and charged accordingly. The Management Company will have credit card details on file for this eventuality.
However, any damage, wear and tear or losses that cannot be attributed to holiday guests, will be taken from the maintenance budget that is held in the management statement.
Any broadband that is required by investors for their apartments will have to be paid by the investors from their own personnel bank account.
All flat screen televisions that are purchased for an apartment must have free view built in. This is the only provision for digital television that is required, if you wish to have satellite television installed (BT, Sky or equivalent) this must be paid for by your own personnel bank account. The Management Company will not cover the costs in the ‘hassle free’ service.
Payments and statements will be sent out on a quarterly basis, included within these will be a full breakdown of costs and income. You will receive your statements and payment by the following dates:
The Management Company will be aiming to provide a ‘hassle free’ service and will therefore pay the following bills that are incurred by the apartment. These are:
Contents insurance, public liability, TV licence, electricity, water rates, council tax/business rates, maintenance, trade waste, Visit Britain Grading, Music licence and security. All costs are deducted from your management statement. Please note that the service charge and ground rent is payable by the investor and is not covered under the holiday management.